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EXCHANGES & RETURNS


EXCHANGES & RETURNS POLICY

We understand that sometimes garments don’t fit quite as you expected. We are committed to ensuring you are satisfied with your purchase so just follow our simple exchange/returns steps below and we will have you back on your bike looking fitter, faster and stronger in no time at all.


EXCHANGE - TERMS AND CONDITION

Within 14 days of receipt of goods simply let us know that you will be EXCHANGING the product by emailing us at admin@queenofthemountain.com.au with your order number and the size you wish to exchange for. If Goods are available, we will notify you. If not available in stock, we will do our best to offer options. Goods must be in their original condition, unworn or washed and with the original tags and packaging. Return the goods in this condition within 14 days to: -

Queen of the Mountain
PO Box 7468
East Brisbane, QLD, 4169
AUSTRALIA.

We recommend that you keep a tracking number of your return parcel as Queen of the Mountain is not responsible for lost or missing exchange parcels.

We will notify you by email, including a tracking number, when we post your new exchanged garment out to you.


RETURNS - TERMS AND CONDITIONS

Within 14 days of receipt of goods simply let us know that you will be RETURNING the product by emailing us at admin@queenofthemountain.com.au with your order number. Goods must be in their original condition, unworn or washed and with the original tags and packaging. Return the goods in this condition within 14 days to: -

Queen of the Mountain
PO Box 7468
East Brisbane, QLD, 4169
AUSTRALIA.

We recommend that you keep a tracking number of your return parcel as Queen of the Mountain is not responsible for lost or missing return parcels.

We will notify you by email when we have processed a FULL refund to the card used to complete the purchase, less the original order shipping costs.

 

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